Friends of the Earth is privileged to present this third alternative Shell Corporate Social Responsibility (CSR) report on behalf of several of the many communities that live on Shell’s “fencelines”—next to Shell’s refineries, depots and pipelines. Lessons Not Learned—The Other Shell Report 2004 builds on reports of the past two years—Failing the Challenge (2002) and Behind the Shine (2003)—which chronicled Shell’s impacts around the world. It gives updates of Shell’s woeful performance over the past year, documenting a consistent story of the company pushing forward with business as usual, disregarding the rights of its stakeholders.